TERMS AND CONDITIONS OF AGREEMENT
- All reservations cancellations and amendments should be made in writing.
- Where applicable reservation numbers must be provided in the form of a purchase order number.
- Reservations made by Travel Agencies or Companies must please provide us with an official reservation voucher / purchase order.
- If an invoice is to be made out to a third party, the company name, address and VAT number must be supplied in full.
- Should no official voucher / purchase order be received the guest will be held responsible for the payment of the accommodation provided.
- Invoices are due upon presentation and do not enjoy credit facility
- Should any company require an authorisation form for amounts to be transferred electronically, it remains the duty of the Company to obtain such a form.
- Rates are charged per person and NOT per room.
- Rates quoted are non-commissionable (unless otherwise stated)
- Rates charged includes a complimentary breakfast for residents only.
- Rates exclude dinner. Dinner can be requested at an additional charge.
- Rates are subject to change.
- 10% – Service fee payable
- 50% Non-refundable deposit is required and can be secured by credit card or EFT.
- Deposits are non-refundable.
- 21+ days prior to arrival – no charge
- 14-20 days prior to arrival – 50% charge
- 07-13 days prior to arrival – 75% charge
- 00-06 days prior to arrival – 100% charge
- Company reservations that do not require deposits will be charged accordingly upon cancellations or no show.
- All credit cards.
- EFT [2-3 days needed for EFT to show on our bank statement]
- Virtual Card payments