TERMS AND CONDITIONS OF AGREEMENT

GENERAL:

  • All reservations cancellations and amendments should be made in writing.
  • Where applicable reservation numbers must be provided in the form of a purchase order number.
  • Reservations made by Travel Agencies or Companies must please provide us with an official reservation voucher / purchase order.
  • If an invoice is to be made out to a third party, the company name, address and VAT number must be supplied in full.
  • Should no official voucher / purchase order be received the guest will be held responsible for the payment of the accommodation provided.
  • Invoices are due upon presentation and do not enjoy credit facility
  • Should any company require an authorisation form for amounts to be transferred electronically, it remains the duty of the Company to obtain such a form.

RATES:

  • Rates are charged per person and NOT per room.
  • Rates quoted are non-commissionable (unless otherwise stated)
  • Rates charged includes a complimentary breakfast for residents only.
  • Rates exclude dinner. Dinner can be requested at an additional charge.
  • Rates are subject to change.
  • 10% – Service fee payable
  • 50% Non-refundable deposit is required and can be secured by credit card or EFT.

CANCELLATIONS:

  • Deposits are non-refundable.
  • 21+ days prior to arrival – no charge
  • 14-20 days prior to arrival – 50% charge
  • 07-13 days prior to arrival – 75% charge
  • 00-06 days prior to arrival – 100% charge
  • Company reservations that do not require deposits will be charged accordingly upon cancellations or no show.

PAYMENT METHOD

  • All credit cards.
  • EFT [2-3 days needed for EFT to show on our bank statement]
  • Virtual Card payments